Good clean room and facilities
The room and facilities were great. Nice to have the Bella Italia as part of it, which made getting ready easy for a family with two kids. We were pleasantly surprised with everything about the place. Breakfast was very good too, with plenty of choice.
The only sour point for us, was that I left my coat/jacket in the bar area and it wasn’t handed in 🙁 This wasn’t exactly the hotels fault, but it wasn’t busy, so was surprised it wasn’t found and handed in.
Clean and comfy room
Myself and my fiance stayed for a weekend visiting Leicester and was so happy with our choice of hotel. Just 20 minutes from the city centre made it easy to nip in and out to tick off the excursions we had planned. We were greeted by Noelle who was so friendly and welcoming. We were swiftly checked in and directed to our room which was spacious and spotlessly clean. The bed was so comfortable, we slept so well. That was until 4am on our second night, when our neighbours returned and all we could hear was the banging of doors and laughter which woke us both up, despite being heavy sleepers. We didn't get back to sleep for hours and woke up tired. Not exactly the fault of the hotel but sound proofing of the doors would be a benefit. The breakfast was fine, the trays of hot food were empty at times, which the staff removed when asked, although there was a wait at times for the tray refill. We were offered tea or coffee and top ups on our second breakfast which was nice. With supermarkets and petrol stations a stones throw away, it's a great location for anything you may need. I Would certainly recommend staying here.
Great Hotel, warm welcome and helpful staff
I was pleasantly surprised at the overall standard of this hotel given the good value on the two rooms I booked for an overnight stay with some family members.
The lobby was modern and the reception staff welcoming. The room was well appointed clean and modern.The king size bed was extremely comfortable with adequate pillows.
We had room service and breakfast the next morning both of which were of a good standard with plenty of choice.
Well done to the staff for staying open throughout the Pandemic.
Little Gem
Just returned from a 2 night stay can honestly say how impressed we were with this Hotel, All the staff we encountered were polite & helpful .. Stayed in Executive room which was roomy & comfortable, Breakfast plentiful with a good choice.
We ate at the Bella Italia adjoining the Hotel one night which was good .and reasonably priced.
would recommend. .
Great Stay
Stayed here for one night! Had an amazing stay. Food great and the staff were very helpful. I ate in the restaurant and it was amazing I would definitely come back and I have been here before but somehow seemed much better this time as everyone seems happier
Very nice hotel
The hotel is a pleasure to stay , very clean and free parking. The room are really comfortable also comes with a fridge with really helps especially in the summer. The staff as very welcoming, Samantha on the reception is wonderful, always has a smile on her face. She never fails to make my stay complete as she is very helpful and always goes that extra mile. The breakfast bags are very handy for me, I normally have a sit down breakfast but the plate as kind of small. Apart from that I can’t fault the hotel. I would highly recommend this hotel
Mr.Jeremy Pearce
An Inquiry - How Professional,The Lady Behind The Customer Service Desk - Was Very Helpful, Professional - Answered ALL My Questions & Gave Me Answers - I Needed To Know,She Was Very Pleasant - Made You Feel At Ease - As You Walk In,It Is A Light,Well Lit & Spaceous Area - Also As You Walk In,These Is Alcohol Gel - You Must Use; The Customer Service Desk Has Got Clear Transparent Screen Both For Your's & Staff Due To Covid Situation - Generally Really Pleasant Hotel To Stay - Both For Relaxing, Holiday Or Business
Quite good
I stayed here following a family funeral.
The room was well equipped with a large bed, corner sofa and chair, twin wardrobe, ironing board and iron, cupboard with fridge, safe and tea tray, large work desk and TV. Lighting good and easy to adjust.
All staff very pleasant and helpful - especially the lady in Bella Italia who carried the very heavy tray to my room whilst I made sure the large glass of wine arrived safely!
Overall a pleasant place to stay for a night or two.
No lift so some may find accessing first floor difficult- I did with my suitcase.
Excellent Hotel - 100% recommend
Stayed for two nights - the staff are very friendly, the rooms are clean and comfy, great room service food available and there is cheery decor within the rooms and around the hotel! Also all the amenities you might need are available. Feels very covid-secure, too. All in all, an excellent hotel with lovely staff. Hope to return on future visits to Leicester.
Excellent customer service
Whilst staying at holiday inn, I was only planning to stay for a few nights but I ended up staying for longer due to a few members of staff. Magda, the matron at holiday inn was so kind and efficient and Samantha always had a smile on her face with helpful advice on places to eat in the area.